Contact Us
Got a question about one of the fast-withdrawal casinos we cover, spotted something out of date, or want to flag an issue with a payout you're chasing? Here's how to reach us, and what to send us so we can actually help.
How to reach the team
The quickest way to get hold of us is by email at [email protected]. We read every message and try to reply within a couple of business days. If your question is about a specific casino's withdrawal times, bonus terms, or licensing, include the casino's name and as much detail as you can — it saves a round of back-and-forth.
What we can and can't help with
We're an independent comparison site, not a casino operator, a bank, or a regulator. That shapes what we can realistically do for you:
- We can clarify how we researched a review, explain a rating, or point you toward the terms attached to an offer like Raging Bull's 410% match or Uptown Aces' 600% new-player bonus.
- We can update or correct information if something on the site is inaccurate or out of date.
- We cannot process withdrawals, resolve account disputes, or access your casino account — that has to go through the casino's own support team or, where relevant, their licensing regulator.
- We cannot guarantee bonus outcomes, wagering results, or how quickly any specific casino will pay out. Withdrawal timing depends on the casino, your verification status, and the payment method used.
If your issue is with a withdrawal delay or a disputed bonus, your first call should be the casino's own live chat or support line — most licensed operators list this on their site. If that doesn't resolve things, the licensing body named in the casino's terms is usually the next step.
Reporting an error or an outdated offer
Casino offers, wagering requirements, and payout speeds change without much notice. If you find that a headline offer on this page — say, Ignition's welcome bonus or Ducky Luck's free spins package — no longer matches what the casino is actually running, tell us. We'd rather correct it quickly than leave stale information up.
Feedback on withdrawal speed and payment methods
Because this page focuses on fastest-withdrawal casinos, we're especially interested in real feedback about how long payouts actually took, which method you used — ACH transfer, debit card, e-wallet, or crypto, for example — and whether identity verification held things up. That kind of detail helps us keep our comparisons grounded in what US players actually experience, rather than just what a casino advertises.
Before you get in touch about responsible gambling
If gambling has stopped being enjoyable or is affecting your finances, our support team can point you toward tools and resources, but we're not a crisis service. Our responsible gambling page has information on deposit limits, self-exclusion programmes, and where to find state and national support services. If you need help urgently, please use those services directly rather than waiting on an email reply from us.
Other useful pages
Before writing in, you might find your answer already covered elsewhere on the site. Our About Us page explains how we research and rank casinos, and our Terms and Conditions page sets out how this site operates and how commercial relationships work — casinos may pay us for placement, but that never decides our rankings.
A quick note on privacy
When you email us, only send the details necessary to deal with your query — you don't need to share full account numbers, passwords, or copies of ID. If a casino asks you to verify your identity for a withdrawal, that verification (KYC) should go directly through the casino's own secure channel, not through us.